Returns
(a) Eligibility: We Only accept returns for products that are damaged, defective, or significantly different from the product description provided on our website. Please note that certain products may be exempt from being returned due to the items being personalised or for hygiene reasons.
(b) Timeframe: To be eligible for a return, you must notify us within 7 days of receiving the product and return the item to us within 3 days of notifying us about the return.
(c) Condition: Returned products must be unused, in the same condition as you received them, and in their original packaging. Any products that are damaged due to customer misuse, negligence, or improper handling will not be eligible for a return.
(d) Return Process: To initiate a return, please contact our customer support team at [contact information]. Provide your order details, reason for the return, and any relevant supporting documentation or images. Our team will guide you through the return process and provide further instructions.
Refunds
(a) Refund Options: If your return is approved, we will offer one of the following options:
Refund: We will initiate a refund to the original payment method used for the purchase.
Store Credit: If you prefer, we can provide store credit equivalent to the refunded amount, which can be used for future purchases on our website.
(b) Refund Processing Time: Refunds will be processed within 2 business days from the date we receive the returned product. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
Shipping Costs
(a) Return Shipping: If the return is due to our error or a defective/damaged product, we will cover the return shipping costs. Please follow our instructions for returning the product.
(b) Non-Returnable Shipping Costs: Shipping costs paid for the original purchase are non-refundable unless the return is due to our error or a defective/damaged product.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at info@custompartywear.com
